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Terms and Conditions (general conditions)


We operate all year round. All our prices include transport by minibus with pick-up and drop-off to the hotel and services of multilingual driver-guides. We may not be held responsible for any delay, disruption, illness, strike, bad weather, loss of personal belongings or failure to join the tour that may occur due to factors beyond our control.


All fares and prices are in Euros (all taxes included and consider the VAT applicable on the day of the order) and are subject to change in the events of economic instability, seasonal variations or other external events. Unless specified, meals, entrance fees to places visited during the tours and gratuity for the guide are not included. Our prices vary depending on the size of your group and the length of the tour.



Payment is required at the time of booking or ordering.
We accept the following credit cards: Mastercard, Visa, American Express. We also accept bank transfers. We do not charge a service fee for processing credit card payments. Payment will be listed as Parismatic Tour on the credit card statement. We do not provide an invoice for each booking but if required, we will provide you with one by e-mail.

Special requests

We only have a limited number of vehicles and expert guides. We should therefore be notified as early as possible of any special requirements.

Travel Insurance

Travel insurance is not included. Insurance is valid only during transportation but not when getting in or out of the vehicle. Therefore, we strongly recommend that passengers take out their travel insurance policy which covers personal liability, cancellation, loss of luggage and personal effects.

Children policy

Children’s fares are available on most tours.
Depending on age, children on tour may be required to be seated in booster seats or other child safety-accredited seating. At all times, we reserve the right to not accept children on tours due to safety concerns.

Children policy

Any change of date or content cannot be guaranteed and shall be applied subject to availability.

Any request for cancellation or change must be received by e-mail at

In case of cancellation, our refund policy is:

  • 48 hours before the tour dates, 100% refund.

When we have to buy entrance tickets in advance and pay for them (Eiffel Tower, Versailles, Louvre, Musee d’Orsay, etc) in case of cancellation we might keep the amount paid for these tickets. Conditions will be similar for strike reason in the listed places.

Any interruption of the tour during its delivery, at the client’s wish, shall not give the possibility to any refund.

If the tour or a part of this service can’t be delivered because of weather conditions, it shall not give rise to any refund.

Because of traffic conditions, Parismatic Tour can’t be held responsible if:

  • the tour has to be shortened
  • the clients miss a train, a flight, etc …
  • all the sites mentioned in one tour can’t be seen or visited

Every effort is made to provide photos that give the client an overview of the Services offered. These photos are intended to indicate the type or the level of comfort and sites and cannot be a source of commitment beyond that purpose.

Parismatic tour cannot be held responsible for the loss or the theft of personal belongings and luggage and cannot guarantee the return of personal belongings and luggage left in the vehicles or anywhere else.

It is the responsibility of the client to check that he has the necessary documents for his stay, especially with regards to the tours outside France such as Bruges... that the passport has a visa if necessary or an updated identity card. No refunds shall be given in case of lack or loss of the necessary documents


In case of “no show”: if the client, without prior notice, isn’t at the meeting point for any reason (plane, train delay, medical reason…) the service will be fully due.

General Data Protection Regulation (GDPR)

Parismatic Tour will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you.
  • The right of rectification.
  • The right to object.
  • The right of restriction.
  • The right to data portability.
  • The right to withdraw consent

Booking and final payment

By booking a reservation for the Services through the Site, you acknowledge that you accept these Terms of Service and our Privacy Policy. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into these Terms of Service, use this Site and, book the Services or purchase goods, and that all information you supply is and will be true and accurate. You further agree that you will use the booking functionality of this Site to make only legitimate reservations for you or others for whom you are legally authorized to act. Any false or fraudulent reservation is prohibited, and any user who attempts such a reservation may have his or her Account terminated.

Disclaimers & limitations of liability

Please read this carefully. This section limits Parismatic Tour’s liability to you for issues that may arise in connection with your use of this site or the services. If you do not understand the terms in this section or elsewhere in these terms of service, please consult a lawyer for clarification before accessing or using this site or participating in a tour.

The information, content, software and services published on this site may include inaccuracies or errors, including reservation availability and pricing errors. Parismatic Tours, its parent, subsidiaries and corporate affiliates do not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies relating to the information and description of the services displayed on this site (including, without limitation, the pricing, availability, photographs, features, inclusions and exclusions, general service descriptions, reviews and ratings, etc.). In addition, Parismatic tours expressly reserve the right to correct any availability and pricing errors on our site and/or on pending reservations made under an incorrect price.

The guides that provide the services advertised on this site are independent contractors and not agents or employees of the Parismatic Tour. The Parismatic Tour companies are not liable for the acts, errors, omissions, representations, warranties, breaches, negligence or misconduct of any such guide or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom or otherwise arising from your booking of the services or your use of the services. The Parismatic Tour have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall the Parismatic Tour be liable for any direct, indirect, punitive, incidental, special, exemplary or consequential damages (including without limitation loss of data or information or costs to procure substitute goods or services) arising out of, or in any way connected with, service bookings made by you through this site or your access to, display of or use of this site or with the delay or inability to access, display or use this site (including, but not limited to, your reliance upon reviews and opinions appearing on this site; any computer viruses, information, software, linked sites and services obtained through this site; or otherwise arising out of the access to, display of or use of this site) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if context travel has been advised of the possibility of such damages.

If the Parismatic Tour are found liable for any loss or damage that arises out of or is in any way connected with your use of the site or your booking or use of the services made available through our site, then the Parismatic Tour’ liabilities will in no event exceed, in the aggregate, the transaction fees paid to context travel for the transaction(s) on this site giving rise to the claim.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of Parismatic Tour.


There will be no refund in the event of cancellation less than 24 hours before the planned departure. In addition, if a traveller decides to leave an excursion after departure, no refund will be made. All refund claims must be made in writing. We reserve the right to charge cancellation fees. If particular reservations have been made by our agency before your arrival (Versailles, Cabarets, … or any special visits), there will be no refund and these booking fees are lost.

Miscellaneous Smoking
Our vehicles are non-smoking (law of 17/09/1977).

Food and drinks

In the interest of the safety and comfort of all passengers, we ask you not to bring food or drinks inside the vehicle.

Departure time

Departure time and durations of tours are approximate. Drivers may arrive a few minutes earlier. Pick-up details will be advised at the time of booking. You need your booking voucher and exact payment ready. Please confirm your allocated hotel or apartment when making your booking.


We would like to thank the following Photographers and image Library providers: OTCP de Paris, Office de Tourisme de Reims, Unsplash, Pixabay, Pixels, Bateaux Parisiens.

Use of the website

Your use of this website and any dispute arising out of such use of the website is subject to the laws of France. Any dispute relating to their interpretation and/or their execution is the responsibility of the Tribunal de Paris, France, Europe (Paris Court).

The Site and Advertising Accuracy

All information contained on the Site and in our advertising, materials has been provided in good faith and is considered correct at the time of publication. However, occasional errors may occur, and information may subsequently change, and we are not responsible for such errors or omissions. You must therefore ensure you check all details of your chosen Service (including the price) at the time of booking. It would also be a good idea to confirm as the date approaches, though you are not required to do so.

Legal information

The is published by Parismatic tour.
Legal Status: SAS
Company Name: Parismatic tour
R.C.S: (siret): 833 640 451
APE : 7911Z
General Manager Name and first name: KHLGHATIAN VROUIR FRIEDRIKH
Headquarters address: 149 rue de Saussure 75017 Paris
Country : France
Phone : + 33 (0) 173 708 289
Email :

Intellectual Property

By the French Intellectual Property Code and more generally all agreements containing copyright terms and conditions, the partial or total reproduction of texts, images or illustrations not designed explicitly to be downloaded by visitors, is forbidden without the prior authorization of the publisher or its official representative.


The use of information contained in this site is the sole responsibility of the user. All resources contained in this site, text, images and illustrations (diagrams, drawings, plans, photographs and computer animations) are provided purely for information purposes and should not in any way incur the publisher’s liability. Although Parismatic Tour makes every effort to ensure the information is as exact as possible and to regularly update the site, it cannot be held liable for inaccuracies, mistakes, errors, or any omissions relating to the information contained in the site nor the results obtained by the user and the use of information provided in this communications tool.